These terms explain who may use Handel, how accounts and customer data are handled, the rules for acceptable use and the key legal conditions that apply to the website and service.
These Terms of Service apply to your access to and use of the Handel website, applications, APIs and related services.
By accessing or using Handel, you agree to be bound by these terms. If you use the service on behalf of a company or other organization, you represent that you have authority to bind that organization to these terms.
You must provide accurate information when creating an account and keep your account details current.
You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account, whether or not you personally authorized them.
You must notify us promptly if you believe your account has been compromised or used without authorization.
Some features may require a paid subscription, an order form or a separate commercial agreement.
If you purchase paid services, you agree to pay the applicable fees, taxes and charges under the pricing or order terms that apply to your account. Payment processing may be handled by third-party providers.
Unless a separate written agreement states otherwise, we may change pricing or packaging prospectively by posting updated terms or providing notice.
You may use Handel only in compliance with applicable law and these terms.
You retain ownership of the content, documents, messages and other data you submit to the service.
You grant us the limited rights needed to host, store, reproduce, transmit and process that data for the purpose of operating, securing, supporting and improving the service for you.
You are responsible for ensuring that you have all rights, permissions and notices required to submit customer data to Handel and to instruct us to process it.
Handel may provide AI-assisted features such as summarization, classification, drafting, extraction and workflow generation.
AI output may be incomplete, inaccurate or unsuitable for your use case. You are responsible for reviewing output and for the decisions, actions and communications that rely on it.
Unless we expressly agree otherwise in writing, AI output provided through the service is not legal advice, financial advice or a substitute for human review.
We and our licensors retain all rights, title and interest in the Handel service, software, documentation, branding and related intellectual property.
If you provide feedback or suggestions, we may use them without restriction or obligation to you.
The service may integrate with or depend on third-party services such as email providers, messaging platforms, payment processors, hosting providers, storage providers or AI model providers.
Your use of third-party services may also be subject to those providers' separate terms and policies and we are not responsible for third-party services that we do not control.
We may update, modify, suspend or discontinue all or part of the service from time to time.
We aim to keep Handel available and reliable, but we do not guarantee uninterrupted or error-free operation.
You may stop using the service at any time.
We may suspend or terminate access if you violate these terms, create a security or legal risk, fail to pay fees when due or if continued service is no longer commercially practical.
Sections that by their nature should survive termination will continue to apply after access ends.
To the extent permitted by law, the service is provided on an as-is and as-available basis.
We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty that the service will be uninterrupted, secure or error-free.
To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages or for lost profits, revenues, goodwill, data or business opportunities.
Our aggregate liability arising out of or relating to the service or these terms will not exceed the amounts paid by you to us for the service during the twelve months before the event giving rise to the claim.
We may revise these terms from time to time. When we do, we will post the updated version on this page.
If you continue to use the service after the revised terms become effective, you agree to the updated terms.
